Returns & Exchanges

We stand behind every order we send out and we’re here to take care of our clients. If you need a return, we keep the process simple and straightforward.

Return Window

Returns are accepted within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be:

Unused and unworn
In the exact condition it was delivered
Returned with the original box and everything included (accessories, inserts, and any packaging materials)
Packaging must be returned in the same condition it was shipped (no tears, crushing, missing parts, or heavy wear)

If the kicks show signs of wear, or packaging/accessories are missing or damaged, the return may be denied.

How to Start a Return

To begin a return, contact our support team with:

Your order number
The email used at checkout
A short message stating you’d like a return

Our team will guide you through the next steps.

Return Shipping

Return shipping is the customer’s responsibility unless the return is due to an error on our end.
We require a tracked shipping method so your package can be confirmed upon arrival.

Inspection Process

All returns are reviewed upon arrival to confirm:

The kicks is unused
The shoes, box, and included items match the original shipment condition

Once approved, we’ll process your return.

You’ll always be taken care of.

Refunds

Approved refunds are issued back to the original payment method.
Refund timing can vary depending on your bank, but we process approved returns as quickly as possible once inspection is complete.